Technical Services
Flow has over three decades of experience assisting customers in making the right choice for their waterjet solutions. We don’t believe service stops with a sale. Our expert staff is available to help you with everything from project management to technical support.
OUR CUSTOMER SUPPORT NETWORK INCLUDES:
Complimentary Needs Analysis.
At Flow, we don’t rush a sale. We take the time to understand your application so we can identify the best waterjet system to meet your needs. With the most extensive product offerings in the business, we’re confident we can deliver exactly the right products and services to achieve your success.
Dedicated Project Manager.
You will be assigned a dedicated Project Manager who will walk you through facility set-up, system delivery, installation, and training. If your needs change after you have selected a waterjet system, they will modify your order. If you have any questions, your Project Manager is just a phone call away.
Hands-On Training.
Our courses train you on part programming, system maintenance, and application techniques — everything you need to know to obtain the very highest return from your investment.
Largest, Best-Trained Support Team In The Industry.
We are dedicated to your success and are here for you 24 hours a day, 7 days a week. Our Field Service Engineers are factory trained and some even have N.A.C.E. certifications, and specialize exclusively in Flow waterjets. Flow's service team is always available to provide you with expert help over the phone or at your place of business. Also, to ensure your success, customers frequently receive two courtesy visits per year to audit your system and give additional maintenance and applications training.
Quality Flow Spare Parts.
Flow maintains the largest selection of spare parts built to our exacting quality standards to ensure optimal performance of your system. You can order parts at your convenience on FlowParts.com or by calling our Customer Service Center. Our goal is to ship all spare parts the same day you place your order. We also monitor your part usage to help prevent downtime and ensure maximum performance and profitability.
When you purchase a waterjet system from Flow, you get more than leading edge equipment. You get the largest and best-trained support network in the industry available at your convenience.
U.S. Technical Service:
Flow International Corporation
23500 64th Avenue South
Kent, Washington 98032
Telephone: (253) 813–3318
Fax: (253) 813-3351
Hours: Monday – Friday 5:00 a.m. – 5:00 p.m. PST
OUR NUMBER ONE GOAL IS TO ENSURE YOUR COMPLETE SUCCESS WITH A FLOW WATERJET SYSTEM.